Snorestopper

Friendbest Ltd, BDC Business Park, Morley, Leeds, LS27 0AA, Email: mail@snore-stopper.com, Tel: +44 (0)113 350 4660

FREQUENTLY ASKED QUESTIONS

Q. Will SNORESTOPPER™ disturb my partner?
A. Experience shows that some people might require a period of adjustment, however this is usually short and often no more than a single night.

Q. If I sleep with my back to the SNORESTOPPER™ will it still have the desired effect?
A. Yes, whilst it is carefully regulated, the light output is still sufficient for the snorer to ‘sense’ it.

Q. Will the quality of my sleep be affected?
A. No, it modifies your sleeping pattern but does not affect sleep quality.

Q. Is it suitable for everyone?
A. Most snorers - men, women and even pets - will benefit from using SNORESTOPPER™. However, people who are adversely affected by flashing lights or who are epileptic should NOT use SNORESTOPPER™ under any circumstances.

Q. How likely is it that SNORESTOPPER™ will stop me from snoring?
A. Results to date show that 8 out of 10 people who use SNORESTOPPER™ benefit from its use.

Q. Is the SNORESTOPPER™ fully guaranteed?
A. Yes. Every SNORESTOPPER™ is supplied with a 12 month parts and labour warranty. Please see our Terms and Conditions for full details on our Returns policy.

Q. Does it work abroad?
A. Yes. However you will need a mains step-up voltage adaptor for certain countries, available at most airports or on the internet from places like www.tlc-direct.co.uk.

Q. Does SNORESTOPPER™ take batteries?
A. Not yet, but we are working on it.

Q. Does SNORESTOPPER™ use light bulbs and can I replace them?

A. We use LEDs not light bulbs for the "variable light sequence" in the SNORESTOPPER™. Should the LEDs stop discharging we would simply replace the SNORESTOPPER™ under the warranty.

Q. What happens if my SNORESTOPPER™ is damaged when it arrives?

A. If the SNORESTOPPER™ is delivered to you damaged, it must be reported to Friendbest Ltd within 3 days and returned for repair.

When returned for repair, your unit will be inspected and tested. Repairs will then be made or a credit issued as appropriate. Full refunds on products and postage costs will be given if the product is found to be faulty and cannot be satisfactorily repaired.

Note that repairs made to goods damaged AFTER they have been received by you will be chargeable.

Advanced warranty replacements are not available.

To return your SNORESTOPPER™:

1. Obtain an authorisation code (RMA number) from Friendbest Ltd as follows:
Telephone: +44 (0)113 3504660 (lines are open 9am - 5pm Monday - Friday) or +44 (0) 7764 622622 (emergency number).
Email: mail@snore-stopper.com
Please be prepared to quote the serial number on your SNORESTOPPER™ and tell us why you are returning it.

2. We will provide you with a RMA number which will be valid for 15 days by which time the unit must have reached Friendbest Ltd.

3. Re-pack the SNORESTOPPER™ in its original packaging (or similar) taking particular care to ensure that the plug is protected and that it cannot damage the case.

4. Write the RMA number clearly on the outer packaging.

5. Send the packaged item, displaying the RMA number to Friendbest Ltd., BDC Business Park, Morley, Leeds, LS27 0AA. We recommend that you ask for the delivery to be signed for at Friendbest Ltd and that you obtain a 'proof of postage' certificate from the Post Office.

6. For all RMA returns, deductions will be made of £2.50 admin charge, £4.50 p & p and any credit card charges incurred.

IMPORTANT NOTICE: Whilst SNORESTOPPER™ is designed and manufactured to the highest standards, it utilises flashing lights and is therefore not suitable for those adversely affected by such light or who suffer from photo sensitive epilepsy.